Fayoum Drinking Water and Sanitation Project Phase IV

Project Description

The project’s objective was to assist Fayoum Drinking Water & Sanitation Company (FDWSC) in:

Improving its service delivery for water supply and sewerage to the entire population of Fayoum governorate
Achieving the governorate recovery of operation and maintenance costs through a mix of technical assistance and investments
Transferring the experiences and managerial tools gained in this project to fellow companies which face similar problems.

By the end of the project, 425,000 house connections (an increase of %40) were provided with continuously drinking water and 207,500 households (an increase of %200) were connected to a sewer. Project’s main areas
of intervention are sanitation, drinking water, project management and consumer service.

Start up of new systems: planning and monitoring, social marketing, sewer connections, start up of the systems, sewer revolving fund and evaluation.
Applying Proven O&M Concepts in Water & Sanitation: through using open planning mechanism for sanitation; rehabilitation of the existing systems, resolution of physical bottlenecks and feasibility of the UASB technology for domestic wastewater under Egyptian conditions.
Drinking Water: reduction of Unaccounted For Water (UFW).
Project Management: comprehensive asset managementfor existing applications, reconciliation of the Fayoum Economic Management Model Plan with the Holding Company requirements, applying capital investment planning and formulating clear policy for outsourcing.
Customer Service: social marketing, public awareness, customer relations, public mobilization, measures to ensure affordable and equitable services and presentation of case studies.
Training: training of the FDWSC staff.